<Notice of performance cancellation and information on ticket transfer>
May 10, 2022
Pro Arte Musice Co., Ltd.
Representative Director Genro Hara
We would like to express our sincere gratitude for your continued patronage.
Due to the influence of the new coronavirus, which is spreading worldwide, the following performances will be canceled.
We sincerely apologize to the customers who were looking forward to the performance. Thank you for your understanding.
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Performance name: New York Philharmonic Brass Quintet
Date: July 13, 2022 (Wednesday) 19:00 start
Venue: Shibuya Ward Cultural Center Owada Sakura Hall
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For customers who purchased tickets at Pro Arte Musice and Ticket Pia,
① Transfer to another performance
② Refund
We will do one of the following.
① Transfer to another performance
Performance name: United Euro Brass Quintet Tokyo Performance
Date: July 29, 2022 (Friday) 19:00 start
Venue: Hakuju Hall
All seats reserved 6,000 yen for adults, 3,500 yen for students
* If you wish to transfer to the above performance, please fill in the following necessary information and
We would appreciate it if you could contact us by e-mail to info@proarte.jp .
- name)
- Your phone number
- Where to buy tickets (Pro Arte Musice/Ticket Pia)
- Desired seat position (front, rear, etc.) Please note.
All seats are reserved, so seats are limited. We apologize for the inconvenience, but if you would like to make a transfer, please contact us as soon as possible.
*We are also available by phone. Phone number: 03-3943-6677
*Once we have confirmed your email, we will reply in order.
② Refund
For customers who are unable to attend the above performances, we will refund the ticket price.
The refund method differs depending on the place of purchase, so please check the following before proceeding.
Refund period: May 16, 2022 (Monday) - June 16, 2022 (Thursday)
The refund method differs depending on the place of purchase.
- In the case of purchase at Pro Arte Musique (those who have already paid)
Please fill in the necessary information below and contact us by mail or email within the above refund period.
After confirmation by our company, we will refund to the customer's designated account within 30 days.
Requirements:
- name)
- Your phone number
- number of tickets
- Account name (furigana)
- Financial institution name
- Branch name
- savings account or checking account
- account number
Email: info@proarte.jp Please write "NYPBQ Refund" in the subject line.
Mailing address: 1-20-14-5F Otowa, Bunkyo-ku, Tokyo 112-0013 Pro Arte Musice Co., Ltd.
To the "NYPBQ performance refund" section
* Refunds cannot be made in the event of non-delivery due to a postal accident, etc. Thank you for your understanding.
<Refundable>
・Ticket fee + shipping fee
・Shipping fee when sending account information (by post)
*Tickets purchased at Pro Arte Musice cannot be refunded at Ticket Pia.
- In the case of purchase at Pro Arte Musique (those who have not paid yet)
We will process the cancellation. Please do not pay as is.
- When purchasing at Ticket Pia
Please check the following URL for cancellations and postponements of performances.
https://t.pia.jp/guide/refund.jsp
The refund method will change depending on the place of purchase (convenience store, delivery, storefront, electronic ticket, etc.), so please check and complete the procedure within the period.
*Ticket price/system usage fee/ticketing fee/special sales usage fee will be refunded.
*Delivery fees will be refunded only if the item has not been delivered.
*Please note that payment fees are not eligible for refunds.
Ticket Pia contact information (help page): https://t.pia.jp/help/index.jsp
*Tickets purchased at Ticket Pia cannot be refunded at Pro Arte Musice.
[General inquiries regarding ticket transfers and refunds]
Pro Arte Musice Co., Ltd.
TEL: 03-3943-6677 HP: www.proarte.jp
